The SMS Alumni Network strives to ensure fairness and transparency in handling payments for alumni events and activities. This Refund Policy outlines the conditions under which refunds may be requested and processed.
1. Eligibility for Refund
• Refunds are only applicable to payments made for alumni events, reunions, workshops, or other official activities organized by the SMS Alumni Network.
• Eligibility is limited to cases where the event is canceled by the organizers or where a member is unable to attend due to valid and verifiable reasons (e.g., medical emergencies).
2. Refund Request Process
• Members seeking a refund must submit a written request via email to coordinator@smscert.com to the Alumni Network within 7 days of the scheduled event date.
• The request should clearly state the reason for the refund and include proof of payment.
3. Refund Approval
• All refund requests will be reviewed by the Alumni Network committee.
• Approval is granted at the sole discretion of the organizers, based on the validity of the reason and supporting evidence.
• The decision of the Alumni Network will be final and binding.
4. Refund Method
• Approved refunds will be processed through the original payment method used at the time of registration.
• Processing time may vary depending on the payment provider but will generally be completed within 14 working days of approval.
5. Non-Refundable Cases
Payments made for events are non-refundable if:
• The member fails to attend without providing notice.
• The refund request is submitted after the deadline.
• The payment relates to non-event contributions, donations, or membership fees.
• Transaction and processing charges applied by third-party providers are also non-refundable.
6. Contact Us
For any refund-related queries, please contact:
• +880187035178
• coordinator@smscert.com